User Research: Game Review Pain Points

Verbatim quotes from Chess.com forum threads. These players are asking for the exact feature we're designing — AI explanations of WHY moves are mistakes, not just labels.

6
Forum threads analyzed
15+
Unique complainants
#1
Request: "explain WHY"
Theme 1: "It tells me WHAT but not WHY"
"For some moves in game review it will say (so and so move) is best. Yet it doesn't give a description."
iohkujbjhnb View thread →
"At the rating I'm on its severely lacking in any insight to help me improve."
putshort View thread →
"I don't understand what stockfish wants me to do by certain moves."
iohkujbjhnb View thread →
"I forked the queen and rook with a knight and it was an 'inaccuracy'. The machine never gives any reasoning, so it is pointless without context."
fjblair View thread →
"Once it said I should have connected my rooks. What does that even mean?"
putshort View thread →
Theme 2: Misleading or confusing feedback
"You missed an opportunity to win a pawn — but actually that move was setting me up to win a rook."
"The game review script not realizing that a mate is going on and giving random positional tidbits as 'explanation' is a major bug."
"The review bot gave me similarly bad advice. It told me to check the king, when that gave me no advantage."
Muhammad_Rana (staff) View thread →
"A move that set up a major gain of material or even a checkmate is classified as a 'mistake'."
Theme 3: Engine advice isn't human advice
"Are we all supposed to take from these game reviews that we should try to play more like an engine rated 3400 than a human!?"
thing50 View thread →
"This fragments ones ability to understand the individual move in the context of the entire game."
immersive_microcosm View thread →
"The new Game Review removes these lessons and scatters the information needed for analysis. Tasks like finding blunders now require multiple steps."
immersive_microcosm View thread →
"Anybody find that the game review makes any sense anytime?"
MARattigan View thread →

Source Threads

1. Game Review - No Explanation 2. Anybody Find That the Game Review Makes No Sense Sometimes? 3. Detailed Critique of New Game Review 4. Why Is Game Review Giving Me Bad Advice? 5. Isn't Game Review Slightly Silly?